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Frequently Asked Questions
Find answers to common questions about Loop products, orders, delivery, and customer support.
Loop is a modern luxury lifestyle brand offering
elegant jewellery, premium bags, and stylish
accessories designed to elevate your everyday look.
Loop offers luxury jewellery, fashion bags,
and carefully selected lifestyle accessories
with elegant modern designs.
Simply select your favorite product, add it to
your cart, provide your details, and complete
checkout Or you can directly contact us via email or instagram for assistance.
Yes, Cash on Delivery is available for eligible
locations.
Orders are typically delivered within 4–7 working days,
depending on your location. However, delivery times may occasionally be
extended due to unforeseen circumstances such as national holidays,
adverse weather conditions, courier delays, public events, or the current
situation in the country. We appreciate your patience and will keep you
informed if any unexpected delays occur.
Yes, returns and exchanges are available
according to Loop's return policy. Please ensure that the items are unused, unworn,
and returned in their original packaging. Return or exchange requests must be submitted within
3 days of receiving the order. Sale and clearance items may not qualify for returns or exchanges.
For more details, please refer to our Shipping & Returns page.
Keep jewellery away from water, perfumes,
and chemicals. Store it safely when not in use.
Store it in a dry, cool place, preferably in a jewelry box or pouch to
prevent scratches and tarnishing.