Shipping & Returns
We want every Loop order to arrive beautifully and safely. Please review our shipping and return guidelines below.
Shipping Information
- Orders are processed within 1–2 working days.
- Delivery usually takes 3–7 working days.
- Delivery times may vary during sales, holidays, or due to courier delays.
- Customers will receive order updates through available communication channels.
- Every order is packed carefully to ensure a premium unboxing experience.
Return & Exchange Policy
- Return or exchange requests must be submitted within 3 days of receiving the order.
- Products must be unused, unworn, and returned in their original packaging.
- Items damaged due to misuse or mishandling are not eligible for return.
- Sale and clearance items may not qualify for returns or exchanges.
To protect both our customers and our business, a complete unboxing video is required for any return, exchange, damage claim, missing item claim, or incorrect product claim.
- The video must start before opening the parcel.
- The parcel label should be clearly visible.
- The complete opening process must be recorded without cuts or edits.
- Clear product photos must also be provided if requested.
- Claims related to damaged, missing, or incorrect products cannot be processed without valid video proof.
Refund Process
Once your return request is reviewed and approved, refunds will be processed according to the original payment method and company policy.
Premium Packaging
Every Loop order is packed with care using elegant packaging designed to create a memorable gifting and unboxing experience.
Need Assistance?
Our support team is always happy to help with your orders, shipping updates, and return requests.
Contact Support